QA Specialist - Banking Call Reviews

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Quality Assurance professional to review sales calls and manage quality issues. The position requires a minimum of N-Level education and 1-2 years of relevant experience in banking or finance. Responsibilities include conducting call reviews, reporting risks to management, and tracking quality assurance cases. This role offers a one-year agency contract and working hours from Monday to Friday. Interested applicants should send their resume to a provided email.

Qualifications

• Minimum qualification of N-Level.
• 1 to 2 years of experience in banking or finance.
• Strong attention to detail and ability to maintain a high level of focus.

Responsibilities

• Conduct regular call reviews and highlight potential risks.
• Review 55 closed sales calls per day for various teams.
• Report calls with potential quality issues to management.
• Prepare, track, and send QA related reports to management.
• Keep track of all the status of QA cases and provide updates.

Skills

Attention to detail

Focus

Quality Assurance

Education

N-Level

Job description

A recruitment agency in Singapore is looking for a Quality Assurance professional to review sales calls and manage quality issues. The position requires a minimum of N-Level education and 1-2 years of relevant experience in banking or finance. Responsibilities include conducting call reviews, reporting risks to management, and tracking quality assurance cases. This role offers a one-year agency contract and working hours from Monday to Friday. Interested applicants should send their resume to a provided email.