Public Healthcare Patient Financial Navigator

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ENVIRODYNAMICS SOLUTIONS PTE. LTD. is seeking a Patient Service Associate to support patients with billing inquiries and financial guidance at West side polyclinics.

The role requires strong communication skills and experience in a clinic or hospital setting, with at least O levels education. You will coordinate with the Business Office and Medical Social Worker to assist patients efficiently.

Qualifications

• Strong communication skills and a passion to interact with patients.
• Experience in clinic or hospital setting is advantageous.
• Must have at least O levels education.

Responsibilities

• Conduct financial advice to patient/NOK on estimated hospital bills, subsidies, schemes, and payment modes.
• Refer cases to Business Office or Medical Social Worker for financial assistance schemes.
• Ensure documentation and follow-up for inflight cases until discharge.
• Assist patients with billing enquiries.
• Collect deposits and outstanding bills from eligible patients.
• Collect payments for items ordered by the medical team such as rehabilitation items, mobility aids, etc.
• Explain and advise on forms and required documentation.
• Ensure original MCAF M/NEFR forms are submitted and returned to MOHH timely.
• Update SAP system when forms are consented by patient.

Skills

Communication skills

Patient interaction

Healthcare exposure

Education

O levels

Job description

ENVIRODYNAMICS SOLUTIONS PTE. LTD. is seeking a Patient Service Associate to support patients with billing inquiries and financial guidance at West side polyclinics.

The role requires strong communication skills and experience in a clinic or hospital setting, with at least O levels education. You will coordinate with the Business Office and Medical Social Worker to assist patients efficiently.