Patient Service Associate (Financial Counsellor)

NHG; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

NHG Health Group is hiring a Patient Service Associate (Financial Counsellor) to assist patients with understanding costs, payments and financial policies before planned surgeries or services. The role supports patients in making informed decisions about healthcare expenses and liaises with payers and external organisations as needed.

Experience in customer service and strong communication skills are essential, with Mandarin proficiency considered advantageous.

Qualifications

• Explain estimated medical costs, billing procedures and financial policies to patients and families.
• Provide proactive financial assistance and guidance.
• Collect payments and deposits and maintain accurate records.
• Adhere to MOH regulations, PDPA and hospital policies.
• Liaise with patients, payers and external organisations where applicable.
• Conduct OJT training for new staff when required.

Responsibilities

• Explain costs, procedures and policies before planned surgeries or procedures.
• Assist patients with financial assistance where needed.
• Collect payments and deposits as required.
• Maintain accurate financial records and comply with PDPA.
• Monitor and follow up on required documents and forms.
• Correspond and liaise with third-party payers and external organisations.

Skills

Communication

Interpersonal skills

Customer service

Mandarin

Education

N-Level or higher

Job description

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Patient Service Associate (Financial Counsellor)

Family Group: Ancillary

The Patient Service Associate (Financial Counsellor) is responsible for ensuring that patients receive appropriate and timely financial counselling for any required surgeries, procedures, or services.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

Explain estimated medical costs, billing procedures, and financial policies to patients and their families before planned surgeries or other procedures. This supports patients in making informed decisions about their healthcare expenses.

Assist patients with proactive financial assistance where necessary.

Collect payments and deposits where required.

Maintain accurate financial records and ensure adherence to hospital policies, MOH regulations, and data protection guidelines.

Monitor and follow up with patients, next of kin, or employers regarding ID documents, MT Consent Forms, Letters of Guarantee, Medisave Authorisation Forms, and deposits when necessary.

• Ensure that patients' information is kept up to date and handled in compliance with the Personal Data Protection Act (PDPA).
• Conduct On-the-Job Training (OJT) for new staff in the clinic.

Correspond and liaise with patients, third-party payers, and external organisations where applicable.

Undertake other ad hoc projects and duties as assigned by the Supervisor or Executive from time to time.

REQUIREMENTS

• Minimum N-Level qualification or higher is preferred.
• Good communication and interpersonal skills.
• Minimum one to two years of working experience will be advantageous.
• Positive, professional, and customer service-oriented attitude.
• Demonstrates a positive attitude, initiative, and willingness to learn.
• Possesses good interpersonal and communication skills.
• Proficiency in Mandarin is advantageous as the role involves communicating with Mandarin-speaking patients and caregivers.