Patient Service Associate (GOVT)

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 24,552 - 33,480; Full time

Job summary

Our client, a leading public healthcare institution, invites a Patient Service Associate to support patient billing and subsidy processes at West side polyclinics in Singapore. This on-site role focuses on accurate documentation, effective communication with patients, and smooth financial workflows.

You will explain hospital bills and available subsidies, collect deposits, and coordinate with Business Office and Medical Social Worker for eligible schemes, ensuring timely SAP updates and patient

Qualifications

• At least 1 year of experience as Patient Service Associate.
• Experience in a clinic/hospital setting is a strong advantage.
• Good communication with patients and ability to explain financial matters clearly.

Responsibilities

• Provide financial guidance to patients/NOK on estimated hospital bills, subsidies, schemes and payment methods.
• Refer cases to Business Office/Medical Social Worker for eligible financial assistance schemes.
• Ensure proper documentation and follow-up for inflight cases until discharge.
• Assist patients with billing enquiries.
• Collect deposits and outstanding bills for eligible patients.
• Collect payment for items ordered by the medical team (e.g., rehabilitation items, mobility aids).
• Explain and advise patients on required forms and documentation proof.
• Ensure MCAF M/NEFR forms are submitted and returned to MOHH timely.
• Update SAP system whenever forms are consented by patients.

Skills

Communication skills

Patient interaction

Education

O levels or equivalent

Tools

SAP

Job description

Company's Profile:

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient's health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Work Location: West side polyclinics

Job Responsibilities:

• Conduct financial advice to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.
• Assist patients in their billing enquiries.
• Collect deposits and any outstanding bills for eligible patients.
• Collect payment for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
• Explain and advise patient on the various forms and the necessary proof of documentation needed.
• Ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
• Ensure SAP system is updated whenever these forms are consented by patient.

Requirements:

• At least 1 year experience as Patient Service Associate, experience in any clinic/hospital setting will be a strong advantage
• Strong communication skills, passionate to interact with patients
• Minimum O levels education qualification