Senior Patient Service Associate (GOVT)

EnviroDynamics Solutions Pte Ltd; Singapore; In loco; SGD 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

ENVIRODYNAMICS SOLUTIONS PTE. LTD. is seeking a Patient Service Associate to support patients with billing inquiries and financial guidance at West side polyclinics.

The role requires strong communication skills and experience in a clinic or hospital setting, with at least O levels education. You will coordinate with the Business Office and Medical Social Worker to assist patients efficiently.

Competenze

• Strong communication skills and a passion to interact with patients.
• Experience in clinic or hospital setting is advantageous.
• Must have at least O levels education.

Mansioni

• Conduct financial advice to patient/NOK on estimated hospital bills, subsidies, schemes, and payment modes.
• Refer cases to Business Office or Medical Social Worker for financial assistance schemes.
• Ensure documentation and follow-up for inflight cases until discharge.
• Assist patients with billing enquiries.
• Collect deposits and outstanding bills from eligible patients.
• Collect payments for items ordered by the medical team such as rehabilitation items, mobility aids, etc.
• Explain and advise on forms and required documentation.
• Ensure original MCAF M/NEFR forms are submitted and returned to MOHH timely.
• Update SAP system when forms are consented by patient.

Conoscenze

Communication skills

Patient interaction

Healthcare exposure

Formazione

O levels

Descrizione del lavoro

Company’s Profile:

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient’s health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Work Location:

West side polyclinics

Job Responsibilities:

• Conduct financial advice to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.
• Assist patients in their billing enquiries.
• Collect deposits and any outstanding bills for eligible patients.
• Collect payment for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
• Explain and advise patient on the various forms and the necessary proof of documentation needed.
• Ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
• Ensure SAP system is updated whenever these forms are consented by patient.

Requirements:

• At least 1 year experience as Patient Service Associate, experience in any clinic/hospital setting will be a strong advantage
• Strong communication skills, passionate to interact with patients
• Minimum O levels education qualification