Patient Service Associate (Office Hours)

ENVIRODYNAMICS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

EnviroDynamics Solutions PTE. LTD. is seeking a Patient Service Associate to support hospital billing, subsidies, and patient enquiries across Kent Ridge, Queensway, or West side polyclinics in Singapore.

You will advise on bills, help with deposits, and coordinate with the Medical Social Worker to assist patients with eligible schemes. Strong communication and at least O levels are required.

Qualifications

• 1 year+ experience as Patient Service Associate or in a clinic/hospital setting is preferred.
• Strong communication skills with a patient-centered attitude.
• Minimum O levels education qualification.

Responsibilities

• Provide financial advice to patients on hospital bills, subsidies and payment options.
• Refer cases to Business Office/Medical Social Worker for financial assistance where eligible.
• Ensure documentation and follow-up for inflight cases until discharge.
• Assist patients with billing enquiries and deposits/bill collections.
• Explain and collect forms and necessary documentation for processes.
• Update SAP system when forms are consented by patients.

Skills

Patient service

Billing

Education

O levels

Tools

SAP system

Job description

Company’s Profile:

Our client is a leading public healthcare institution that provides seamless, team-based care across all stages of a patient’s health journey. Serving a diverse community, they are committed to innovation, collaboration, and using technology to deliver person-centered, holistic care. Awarded as one of the Best Employers in 2025, they are looking for qualified individuals to join their dynamic environment dedicated to improving lives within the community.

Locations available: Kent Ridge OR Queensway OR West side polyclinics

Job Responsibilities:

• Conduct financial advice to patient/NOK on the estimated hospital bills, available subsidies and schemes and various modes of payment.
• Refer appropriate cases to Business Office/Medical Social Worker for financial assistance schemes that patient may be eligible for.
• Ensure proper documentation and follow up is done for all inflight cases until patient discharge.
• Assist patients in their billing enquiries.
• Collect deposits and any outstanding bills for eligible patients.
• Collect payment for other items ordered/applied by medical team such as rehabilitation items, mobility aids etc.
• Explain and advise patient on the various forms and the necessary proof of documentation needed.
• Ensure the original hardcopy of MCAF M/NEFR forms are submitted and send back to MOHH timely.
• Ensure SAP system is updated whenever these forms are consented by patient.

Requirements:

• At least 1 year experience as Patient Service Associate, experience in any clinic/hospital setting will be a strong advantage
• Strong communication skills, passionate to interact with patients
• Minimum O levels education qualification