Patient Financial Navigator

Khoo Teck Puat Hospital; Singapore; Presencial; SGD 36.000 - 51.000; Jornada completa

Descripción de la vacante

Khoo Teck Puat Hospital is seeking a Patient Service Associate (Financial Counsellor) to help patients understand costs and payment options before planned procedures.

You will explain billing policies, assist with financial support, collect payments, maintain records, and liaise with patients and insurers. Mandarin language skills are a plus; candidates with customer-service mindset will thrive in a busy hospital environment.

Formación

• Good communication and interpersonal skills.
• Positive, professional, customer-service attitude.
• Proficiency in Mandarin is advantageous for Mandarin-speaking patients.

Responsabilidades

• Explain estimated medical costs, billing procedures, and financial policies to patients and families.
• Assist patients with proactive financial assistance where necessary.
• Collect payments and deposits where required.
• Maintain accurate financial records and ensure adherence to hospital policies, MOH regulations, and data protection guidelines.
• Monitor and follow up with patients regarding ID documents, consent forms, and deposits.
• Ensure patient information is kept up to date and compliant with PDPA.
• Conduct On-the-Job Training (OJT) for new staff in the clinic.
• Correspond and liaise with patients, third-party payers, and external organisations where applicable.
• Undertake other ad hoc projects and duties as assigned by the Supervisor or Executive.
• Manage telephone enquiries.

Conocimientos

Communication skills

Interpersonal skills

Customer service oriented

Mandarin helpful

Computer literacy

Educación

N-Level qualification or higher

Descripción del empleo

Khoo Teck Puat Hospital is seeking a Patient Service Associate (Financial Counsellor) to help patients understand costs and payment options before planned procedures.

You will explain billing policies, assist with financial support, collect payments, maintain records, and liaise with patients and insurers. Mandarin language skills are a plus; candidates with customer-service mindset will thrive in a busy hospital environment.