Public Feedback Management Officer (6 + 6months contract)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 18,000 - 28,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a detail-oriented, service-driven individual to support public feedback management for a government-related agency.

The role focuses on triaging feedback, routing cases to the right departments, and drafting timely, professional responses to the public. You will also contact the public for clarification when needed and ensure each case is tracked through to closure. This position offers an opportunity to contribute to structured, compliant public

Qualifications

• Minimum qualification: A Levels, Diploma, or Degree.
• Experience in feedback management or customer service is advantageous.
• Strong written and verbal communication skills required.

Responsibilities

• Review and assess public feedback from official channels.
• Route cases to appropriate internal departments promptly.
• Draft and issue replies to members of the public professionally.
• Contact the public to clarify or obtain additional information.
• Ensure tracking and follow-up of cases to closure.

Skills

Written communication

Verbal communication

Attention to detail

Customer service

Education

A Levels / Diploma / Degree

Job description

Job Description

We are seeking a detail-oriented and service-driven individual to support public feedback management for a government-related agency.

The primary responsibility of this role is to triage and manage public feedback received through various official platforms (e.g. ,mobile applications and digital service portals).

Key Responsibilities

• Review and assess public feedback submitted through official channels
• Route cases accurately and promptly to the appropriate internal departments or agencies
• Draft and issue replies to members of the public in a professional and timely manner
• Contact members of the public, when necessary, to clarify or obtain additional information regarding their submissions
• Ensure proper tracking and follow-up of cases to closure

Requirements

• Minimum ‘A’ Levels, Diploma, or Degree qualification
• Prior experience in feedback management, case triaging, customer service, or contact centre operations is an advantage
• Strong written and verbal communication skills
• Good attention to detail and ability to assess information accurately
• Comfortable handling public enquiries in a structured and professional manner
• Able to commit for a minimum of 6 months (up to 12 months)

Salary : S$13,00 to S$20.00 per hour

Location : Town (Nearest MRT station : Tanjong Pagar / Maxwell)