Public Feedback Executive (Customer Service) - LXY

APBA TG Human Resource Pte Ltd; Singapore; On-site; SGD 38,000 - 46,000; Part time

Job summary

APBA TG Human Resource Pte Ltd is seeking a detail-oriented Public Feedback Executive (Contract) to triage and handle feedback received through digital and service channels, ensuring cases are routed accurately and followed up in a timely manner.

The role requires responsiveness, organisation, and comfort communicating with the public while coordinating with stakeholders to close cases efficiently.

Qualifications

• GCE A Levels, Diploma or Degree required.
• Experience in feedback management, case triaging, customer service or admin support is advantageous.
• Strong written and verbal communication; detail-oriented and timely.

Responsibilities

• Review and triage public feedback from multiple channels.
• Route feedback accurately to the appropriate agency or team.
• Prepare and send clear, professional replies to the public.
• Contact public members to clarify feedback when needed.
• Monitor and follow up on feedback cases for timely handling.
• Assist with documentation, tracking and other admin duties.

Skills

Written communication

Verbal communication

Attention to detail

Organisational skills

Education

GCE A Levels, Diploma, or Degree

Job description

We are looking for a detail-oriented and service-driven Public Feedback Executive (Contract) to support the triaging and handling of public feedback received through digital and service channels.

This role is suitable for candidates who are responsive, organised, and comfortable communicating with members of the public while ensuring cases are routed accurately and followed up in a timely manner.

Key Responsibilities:

• Review and triage public feedback received through various channels.
• Route feedback accurately and promptly to the appropriate agency or internal team.
• Prepare and send replies to members of the public in a clear and professional manner.
• Contact members of the public to clarify feedback where necessary.
• Monitor and follow up on feedback cases to ensure timely handling.
• Support documentation, tracking, and other administrative duties as assigned.

Requirements:

• GCE ‘A’ Levels, Diploma, or Degree.
• Prior experience in feedback management, case triaging, customer service, or administrative support will be an advantage.
• Good written and verbal communication skills.
• Strong attention to detail and ability to work accurately under timelines.
• Comfortable handling public-facing enquiries and coordinating with stakeholders.

Working Hours:

• Monday to Thursday: 8.30am to 6.00pm
• Friday: 8.30am to 5.30pm