Customer Service Officer (Case Management | 6-Month Contract)

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 18,000 - 28,000; Full time

Job summary

BGC GROUP PTE. LTD. in Singapore is hiring for a case management role supporting a government public-feedback service.

You will review feedback submitted via platforms like OneService App and LifeSG, identify the relevant agency, and ensure cases are routed promptly. Key duties include triaging feedback, routing cases, responding to the public, and verifying complete case details. The contract is 6 months with working hours 8:30am–6:00pm (Mon-Thu) and 8:30am–5:30pm (Fri), with hourly pay of SGD

Qualifications

• Minimum GCE 'A' Level qualification.
• Strong written and verbal communication skills.
• Good judgement and ability to follow procedures.
• Experience in customer service or case processing is useful.

Responsibilities

• Review and triage public feedback received through various channels.
• Assess cases and route them to the appropriate government agency for follow-up.
• Respond to members of the public and clarify information when required.
• Review case details to ensure information is complete and accurately recorded.
• Follow established procedures and timelines when processing cases.
• Support occasional fieldwork depending on operational requirements.

Skills

Written communication

Verbal communication

Judgement

Customer service

Education

GCE A-Level

Job description

Join a case management team supporting a government public-feedback service. You'll review feedback submitted through platforms such as the OneService App and LifeSG, identify the relevant government agency and ensure cases are routed accurately and promptly.

Nearest MRT: Tanjong Pagar (Central Region)
Working Hours: Monday - Thursday: 8:30am - 6:00pm, Friday - 8:30am - 5:30pm
Salary: $13 - $20 per hour
Contract Duration: 6-month

Key Responsibilities

• Review and triage public feedback received through various channels.
• Assess cases and route them to the appropriate government agency for follow-up.
• Respond to members of the public and clarify information when required.
• Review case details to ensure information is complete and accurately recorded.
• Follow established procedures and timelines when processing cases.
• Support occasional fieldwork depending on operational requirements.

Who Can Apply?

• Minimum GCE 'A' Level qualification.
• Strong written and verbal communication skills.
• Good judgement with the ability to assess information carefully and follow procedures.
• Comfortable communicating with members of the public and handling feedback professionally.
• Experience in customer service, feedback management, case processing or triaging will be useful.