Public Feedback Case Navigator

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 18,000 - 28,000; Full time

Job summary

BGC GROUP PTE. LTD. in Singapore is hiring for a case management role supporting a government public-feedback service.

You will review feedback submitted via platforms like OneService App and LifeSG, identify the relevant agency, and ensure cases are routed promptly. Key duties include triaging feedback, routing cases, responding to the public, and verifying complete case details. The contract is 6 months with working hours 8:30am–6:00pm (Mon-Thu) and 8:30am–5:30pm (Fri), with hourly pay of SGD

Qualifications

• Minimum GCE 'A' Level qualification.
• Strong written and verbal communication skills.
• Good judgement and ability to follow procedures.
• Experience in customer service or case processing is useful.

Responsibilities

• Review and triage public feedback received through various channels.
• Assess cases and route them to the appropriate government agency for follow-up.
• Respond to members of the public and clarify information when required.
• Review case details to ensure information is complete and accurately recorded.
• Follow established procedures and timelines when processing cases.
• Support occasional fieldwork depending on operational requirements.

Skills

Written communication

Verbal communication

Judgement

Customer service

Education

GCE A-Level

Job description

BGC GROUP PTE. LTD. in Singapore is hiring for a case management role supporting a government public-feedback service.

You will review feedback submitted via platforms like OneService App and LifeSG, identify the relevant agency, and ensure cases are routed promptly. Key duties include triaging feedback, routing cases, responding to the public, and verifying complete case details. The contract is 6 months with working hours 8:30am–6:00pm (Mon-Thu) and 8:30am–5:30pm (Fri), with hourly pay of SGD