Public Feedback Coordinator - Government Service

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 18,000 - 28,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a detail-oriented, service-driven individual to support public feedback management for a government-related agency.

The role focuses on triaging feedback, routing cases to the right departments, and drafting timely, professional responses to the public. You will also contact the public for clarification when needed and ensure each case is tracked through to closure. This position offers an opportunity to contribute to structured, compliant public

Qualifications

• Minimum qualification: A Levels, Diploma, or Degree.
• Experience in feedback management or customer service is advantageous.
• Strong written and verbal communication skills required.

Responsibilities

• Review and assess public feedback from official channels.
• Route cases to appropriate internal departments promptly.
• Draft and issue replies to members of the public professionally.
• Contact the public to clarify or obtain additional information.
• Ensure tracking and follow-up of cases to closure.

Skills

Written communication

Verbal communication

Attention to detail

Customer service

Education

A Levels / Diploma / Degree

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a detail-oriented, service-driven individual to support public feedback management for a government-related agency.

The role focuses on triaging feedback, routing cases to the right departments, and drafting timely, professional responses to the public. You will also contact the public for clarification when needed and ensure each case is tracked through to closure. This position offers an opportunity to contribute to structured, compliant public