Public Feedback Case Manager - 6-Month Contract

Elitez Pte Ltd; Singapore; On-site; SGD 45,000 - 73,000; Part time

Job summary

Elitez Pte Ltd in Singapore is seeking a contract-based role to manage public feedback for government services. You will triage, assess, and route feedback to the appropriate agencies while ensuring cases are handled within required timelines.

The role requires a minimum qualification of A' level or diploma, strong communication and attention to detail, and you must be able to work independently and manage multiple cases across Maxwell. Contract length ranges from 6 to 12 months and sits onsite.

Qualifications

• Minimum A' level or diploma qualification.
• Experience in feedback management or triaging is an advantage.
• Strong communication and interpersonal skills when engaging with the public.
• Good attention to detail with ability to assess information and referrals.
• Able to work independently and manage multiple cases.
• Commitment for 6–12 months.

Responsibilities

• Triage and manage public feedback received
• Assess and route feedback to the appropriate government agency accurately and promptly
• Respond to feedback and enquiries submitted by members of the public
• Contact members of the public to clarify feedback or obtain additional information when required
• Ensure feedback cases are handled efficiently and accurately within the required timelines

Skills

Communication skills

Attention to detail

Interpersonal skills

Independent work

Multitasking

Commitment 6–12 months

Education

A' level or Diploma

Job description

Elitez Pte Ltd in Singapore is seeking a contract-based role to manage public feedback for government services. You will triage, assess, and route feedback to the appropriate agencies while ensuring cases are handled within required timelines.

The role requires a minimum qualification of A' level or diploma, strong communication and attention to detail, and you must be able to work independently and manage multiple cases across Maxwell. Contract length ranges from 6 to 12 months and sits onsite.