Feedback Management Officer

WSH Experts Pte Ltd; Singapore; On-site; SGD 2,500 - 4,000; Full time

Job summary

WSH Experts Pte Ltd is seeking a dedicated Customer Support Specialist to manage and close feedback cases within required timelines in Singapore. You will handle inquiries and complaints across the Customer Management System and other channels, providing timely updates and ensuring proper case closure.

You will collaborate with cross-functional teams to verify issues, carry out site checks when needed, and use data analytics to support continuous service improvements in a fast-paced environment.

Qualifications

• Experience in customer service management
• Experience in data analytics preferred

Responsibilities

• Attend to and close feedback cases assigned within the required timelines
• Handle enquiries, complaints, and feedback through the Customer Management System and other channels
• Work closely with other officers to provide timely updates and ensure proper case closure
• Follow up with relevant teams to ensure issues are resolved effectively
• Carry out site checks when needed to verify reported issues

Skills

Customer service management

Data analytics

Quality service management

Call centre management

Education

Degree or Diploma in Events and Venue management or Marketing or Hospitality and Tourism or Communications, Business

Job description

Job Description

• Attend to and close feedback cases assigned within the required timelines
• Handle enquiries, complaints, and feedback through the Customer Management System and other channels
• Work closely with other officers to provide timely updates and ensure proper case closure
• Follow up with relevant teams to ensure issues are resolved effectively
• Carry out site checks when needed to verify reported issues

• Degree or Diploma in Events and Venue management or Marketing or Hospitality and Tourism or Communications, Business
• Experience in events and venue management, marketing, hospitality, customer service management, call centre management or quality service management
• Experience in data analytics and/organisation development preferred