[LTA-QSC2] PRINCIPAL/SENIOR/EXEC, QUALITY SERVICE OPERATIONS (6 MTH TEMP)

Land Transport Authority; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

The Land Transport Authority is seeking a Principal/Senior/Executive in Quality Service Operations on a 6-month temporary contract to manage public feedback from calls, emails, SMS, and letters.

You will work with cross-functional teams to resolve issues, draft replies, and coordinate meetings, leveraging your customer-service orientation and English communication skills to ensure timely, helpful responses.

Qualifications

• Experience with handling public feedback across channels (call, email, SMS, letters).
• Strong customer-service orientation and time management.
• Excellent interpersonal and written communication in English.

Responsibilities

• You will be involved in managing public feedback obtained via call, emails, SMS or letters. This includes deep diving into feedback received and engaging the relevant teams to resolve the issue collectively, as well as drafting of replies to feedback providers and coordinating joint meetings and discussions, where required.

Skills

Public feedback management

Customer service

Communication skills

English proficiency

Job description

What the role is:

PRINCIPAL / SENIOR / EXECUTIVE, QUALITY SERVICE OPERATIONS (6 MONTHS TEMPORARY CONTRACT)

What you will be working on:

You will be involved in managing public feedback obtained via call, emails, SMS or letters. This includes deep diving into feedback received and engaging the relevant teams to resolve the issue collectively, as well as drafting of replies to feedback providers and coordinating joint meetings and discussions, where required.

What we are looking for:

• Knowledge in any discipline.
• Highly-motivated and pro-active with the ability to work independently and thrive in a dynamic environment.
• Customer service-oriented with good time management.
• Good interpersonal and communication skills. Have a good command of spoken and written English.

About Land Transport Authority

The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us.Many opportunities & challenges await those who are keen on an excited career to realise our commitment to envisage & implement an integrated transport system.