Senior Quality Service Operations Manager

Land Transport Authority; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

The Land Transport Authority is seeking a Principal/Senior/Executive in Quality Service Operations on a 6-month temporary contract to manage public feedback from calls, emails, SMS, and letters.

You will work with cross-functional teams to resolve issues, draft replies, and coordinate meetings, leveraging your customer-service orientation and English communication skills to ensure timely, helpful responses.

Qualifications

• Experience with handling public feedback across channels (call, email, SMS, letters).
• Strong customer-service orientation and time management.
• Excellent interpersonal and written communication in English.

Responsibilities

• You will be involved in managing public feedback obtained via call, emails, SMS or letters. This includes deep diving into feedback received and engaging the relevant teams to resolve the issue collectively, as well as drafting of replies to feedback providers and coordinating joint meetings and discussions, where required.

Skills

Public feedback management

Customer service

Communication skills

English proficiency

Job description

The Land Transport Authority is seeking a Principal/Senior/Executive in Quality Service Operations on a 6-month temporary contract to manage public feedback from calls, emails, SMS, and letters.

You will work with cross-functional teams to resolve issues, draft replies, and coordinate meetings, leveraging your customer-service orientation and English communication skills to ensure timely, helpful responses.