Project Ops Executive (Process Improvement, Resident Feedback) @ Southeast~

PERSOL; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

PERSOL in Singapore is seeking a proactive, detail-oriented administrator to support project and governance activities. You will help ensure billing, reporting and governance processes run smoothly while collaborating with cross-functional teams to turn data into actionable insights.

Responsibilities include managing project milestones, dashboards, reports, and SOP updates, plus assisting across day-to-day tasks in a small team. A background in dashboards, BI tools and CRM systems is preferred.

Qualifications

• 3 to 6 years of experience in relevant scope of work.
• Experience developing dashboards, tools and digital solutions to support business operations.
• Familiarity with MS Excel, MS PowerPoint, Power BI and CRM systems.

Responsibilities

• Manage project support activities and key milestones.
• Monitor project financials and relevant processes.
• Manage billing and payment collection.
• Manage the digital e-services available on the website and app.
• Manage reports and dashboards for management update.
• Analyze trends to spot issues, opportunities and improvement areas.
• Support the management team with project coordination and day-to-day tasks.
• Collaborate with internal and cross-functional teams to ensure deliverables are on schedule.
• Provide support on billing processes.
• Develop and ensure timely update of SOPs that support the business.

Skills

Leadership

Analytical thinking

Problem solving

Communication

Tools

Power BI

MS Excel

CRM systems

Job description

Leading Utilities Group company

Duration: 1 year, extendable/convertible

Working Location: Kallang Sector (may need to standby to work at Tengah site on Saturday for operational requirements)

Working hours: 08.30am - 6.00pm (Monday to Friday), Required to work alternate Saturday (Time off will be given)

About the role

We're looking for a proactive, detail-oriented team player who enjoys keeping things running smoothly behind the scenes. In this role, you'll provide administrative and project support to the team - helping ensure billing, reporting, and governance work seamlessly across the organization. You'll work closely with cross-functional teams, using data to support informed decision-making while balancing hands‑on execution, team supervision, and continuous improvement.

Key responsibilities

• Manage project support activities and key milestones
• Monitor project financials and relevant processes
• Manage billing and payment collection
• Manage the digital e-services available on the website and app
• Manage reports and dashboards for management update
• Analyze trends to spot issues, opportunities, and improvement areas
• Support the management team with project coordination and day‑to‑day tasks
• Work with internal and cross‑functional teams to ensure deliverables are aligned and on schedule
• Provide support on billing processes
• Develop and ensure timely update of SOPs that support the business

About you

• 3 to 6 years of experience in relevant scope of work
• Good IT and system capability, with experience developing dashboards, tools, and digital solutions that support business operations
• Good leadership and influencing skills, with ability to support the reporting line in drive change across diverse team
• Good analytical, problem-solving and critical thinking skills
• Familiarity with workplace tools (e.g. MS excel, MS powerpoint, Power BI, CRM systems)
• Detail oriented and comfortable juggling multiple tasks
• Curious, analytical, and eager to learn
• Proactive and confident taking ownership in a small team
• Collaborative, communicative, and reliable
• Strong sense of integrity and accountability

About us

Leading Utilities Group company