Programmes Senior Executive

Eagles Mediation & Counselling Centre Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A community-focused counselling organization in Singapore is searching for a Programmes Operations and Research Executive/Senior Executive to manage programmes and enhance the counselling community. The role involves overseeing operations, collaborating with teams, and conducting data analyses. Candidates should have a Polytechnic Diploma, 3+ years of relevant experience, and strong skills in communication and teamwork, with a proactive approach to tasks. Proficiency in Microsoft Office is essential. This position offers a dynamic environment to contribute significantly to mental health initiatives.

Qualifications

• Minimum 3 years in an events or similar role, experience in charity is advantageous.
• Strong willingness to learn encouraged for fresh graduates.
• Proficient in setting up virtual meetings on various platforms.

Responsibilities

• Oversee administration and operations of programmes including course registrations.
• Collaborate with finance on payment tracking and invoicing.
• Provide support for programme marketing and execution.

Skills

Client-centric approach

Critical thinking

Communication skills

Interpersonal skills

Proactive work ethic

Education

Polytechnic Diploma or above

Tools

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Job description

The Programmes Operations and Research Executive/Senior Executive, who is partnering the counselling team, will be responsible for executing holistic and targeted programmes/training initiatives to strengthen the counselling community and persons involved in the mental health space.

He/She reports to the Assistant Manager, Programmes with matrix reporting to the Head, Resource Mobilisation.

Responsibilities and Tasks

• End-to-end administration and operations of EMCC programmes, including course registrations, enrolments, material preparation, logistics planning, execution, and subsidy coordination with relevant government agencies.
• Planning, marketing, and execution of both physical and virtual programmes (e.g. clinician trainings, mental health webinars, workshops, talks, peer support groups, performance arts events).
• Oversee the programmes calendar to ensure all training programmes are running smoothly and in a timely manner.
• Provide enthusiastic support in answering related incoming calls, appointment bookings, and administrative support for training programmes.
• Collaborate closely with the finance team on payment tracking, invoicing, and fee collection for training programmes.
• Track and housekeep programmes-related data (e.g., feedback, enrolment, attendance) to support accurate reporting, performance monitoring, and data-driven decision-making.
• Analyse programmes-related data to identify key trends, strengths, and areas for improvement, using visual reports to deliver actionable insights that enhance programme impact.
• May support relevant, high-quality research (quantitative and qualitative) for programmes design, grant applications, and organisational strategic development.
• Other duties (e.g. client servicing) as assigned by the Executive Director and/or Head, Resource Mobilisation.

Requirements

• Polytechnic Diploma holder and above.
• At least 3 years in an events or similar role. Experience in a charity is advantageous.
• Fresh graduates with grit and willingness to learn are encouraged to apply.
• Adept at big picture critical thinking and creative tactical execution.
• Highly client-centric, meticulous, and proactive work ethic.
• Good communication and interpersonal skills.
• Ability to work independently and a good team player.
• Proficient in Microsoft Office applications, especially Excel, PowerPoint, Word and Outlook and setting up virtual meetings using the various platforms.

Core Competencies

• Able to systematically research, analyse and solve problems using the range of resources and solutions available under limited budgets.
• Favouring innovation and development. Enterprising with a strong sense of business feasibility and viability, and a pursuit of quality excellence in all work undertaken. Creative and a good thinker.
• Excellent teamwork skills to ensure co-operative planning and working relationships are maintained with external stakeholders.
• Knowledge of counselling and mediation practice issues would be an advantage.