Programme Operations & Partnerships Lead

ST LUKE'S HOSPITAL; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ST LUKE'S HOSPITAL in Singapore seeks an Executive, Programme Operations to support the day-to-day delivery and ongoing development of the programme through operational coordination and MDT meeting support.

You will work closely with internal teams, referring healthcare professionals, community partners and external evaluators to ensure effective programme delivery, accurate reporting and continuous improvement within the Medical Department.

Qualifications

• Degree or diploma in healthcare administration, business administration, public health, social sciences, health sciences, communications or a related discipline.
• Preferably 2–3 years of relevant experience in healthcare operations, programme coordination, project administration, research, community health or a related field.
• Experience in stakeholder engagement, data management, programme evaluation or quality improvement would be an advantage.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Strong organisational, communication, documentation and coordination skills.
• Meticulous, proactive and able to manage multiple tasks independently and work effectively with multidisciplinary teams.
• Demonstrates professionalism and discretion in handling confidential information and patient data.

Responsibilities

• Coordinate daily programme operations, including referrals, appointments, attendance and follow-up.
• Maintain operational workflows, Standard Operating Procedures and referral processes, and coordinate timely resolution of operational issues.
• Coordinate MDT meetings, including preparation of case lists, agendas and meeting documentation, and tracking of discussion points and follow-up actions.
• Monitor operational trends, feedback and performance gaps, and support the review of workflows and implementation of improvement initiatives.
• Liaise with General Practitioners, polyclinics, specialists and community partners on referrals and programme enquiries.
• Support referrer onboarding, maintain referral pathways and monitor referral patterns.
• Prepare programme communications, presentations and outreach materials.
• Coordinate stakeholder engagement activities and maintain approved communication channels.
• Maintain the programme database and ensure data accuracy and completeness.
• Monitor Key Performance Indicators, programme milestones and progress against agreed targets and funding objectives.
• Prepare regular reports, dashboards and presentations for management review.
• Coordinate with the external evaluator and programme team on evaluation activities.
• Support participant recruitment, scheduling and informed consent processes in accordance with approved protocols.
• Facilitate administrative data extraction, collation and documentation in compliance with data access and confidentiality requirements.
• Coordinate surveys, interviews and focus group logistics, and track evaluation progress.
• Support special projects and administrative tasks within the Medical Department and perform other duties as assigned.

Skills

Organisational skills

Communication skills

Documentation skills

Coordination skills

Education

Healthcare/Public Health degree

Tools

Excel

PowerPoint

Job description

ST LUKE'S HOSPITAL in Singapore seeks an Executive, Programme Operations to support the day-to-day delivery and ongoing development of the programme through operational coordination and MDT meeting support.

You will work closely with internal teams, referring healthcare professionals, community partners and external evaluators to ensure effective programme delivery, accurate reporting and continuous improvement within the Medical Department.