Programme Delivery Manager - #AIDA

Singtel Group; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading telecommunications firm in Singapore is seeking a Programme Delivery Manager to spearhead AI and digital transformation initiatives. This role involves delivering projects efficiently, acting as a Product Owner, and facilitating Agile methodologies. The ideal candidate has extensive experience in digital transformation and product delivery, with strong skills in Agile practices and user story writing. Join us to champion innovation and contribute to a dynamic team culture.

Qualifications

• 3–8 years in digital transformation or product delivery.
• Experience in Agile delivery, Scrum facilitation and User story writing.
• Good to have experience in AI, analytics, or process automation.

Responsibilities

• Deliver AI and digital projects on time and within scope.
• Act as Product Owner for Workstreams, translating business requirements into user stories.
• Champion agile practices within the team.
• Support change management and adoption efforts.
• Conduct solution documentation and reporting.
• Contribute to team collaboration and development.

Skills

Digital transformation

Product delivery

Agile delivery

User story writing

AI and analytics

Process automation

Machine learning

RPA tools

Data science tools

Job description

To lead the next phase of our AI evolution, we’ve launched a new business unit AIDA – Artificial Intelligence & Data Analytics – a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose. This marks a pivotal shift in how we operate, innovate, and serve to embed intelligence into every layer of our business.

At Singtel, this is more than a technology upgrade. It’s a strategic transformation that redefines how value is created across the enterprise core— augmenting human capabilities and unlocking entirely new potential. It is a transformation journey by aligning people, platforms, and processes under one cohesive strategy. Our mission is to build AI literacy, and foster a culture where intelligence empowers people.

We welcome you to join us on a transformational journey that’s reshaping the telecommunications industry — and redefining what’s possible with AI at its core. Grow with us in a workplace that champions innovation, embraces agility, and puts human potential at the heart of everything we do.

The Programme Delivery Manager will support the design and delivery of AI and digital transformation initiatives.

This role will work closely with business stakeholders, developers, and cross-functional teams to ensure successful execution of user stories, backlog refinement, agile ceremonies, and solution implementation.

The role also assists in change management and adoption efforts to maximize value realization.

Responsibilities

1. 1. Deliver AI and Digital Transformation Initiatives
   • Deliver AI and digital projects on time and within scope.
   • Coordinate and participate in agile ceremonies including daily stand-ups, sprint planning, retrospectives, and showcases.
   • Refine and manage backlogs in collaboration with users, developers, and testers.
   • Track delivery progress and escalate risks or blockers in a timely manner.
2. 2. Act as Product Owner for Workstreams
   • Translate business requirements into well-structured user stories with clear acceptance criteria.
   • Prioritize user stories based on value, complexity, and user feedback.
   • Participate in user acceptance testing (UAT) and ensure sign-off from relevant stakeholders.
3. 3. Facilitate Agile Ways of Working
   • Champion agile practices within the team and across functions.
   • Monitor team velocity, burndown charts, and sprint outcomes to identify continuous improvement areas.
   • Guide team members on agile principles and ensure discipline in agile delivery.
4. 4. Support Change Management and Adoption
   • Collaborate with stakeholders to prepare SOPs, training guides, and user communications.
   • Gather feedback post-implementation and support continuous improvement loops.
5. 5. Conduct Solution Documentation and Reporting
   • Maintain detailed documentation of requirements, solutions, and test outcomes.
   • Prepare progress updates and highlight issues for review with the Associate Director and broader leadership team
6. 6. Contribute to Team Collaboration and Development
   • Participate actively in team discussions and knowledge-sharing activities.
   • Contribute to a positive, solution-oriented team culture.

Skills for Success

• 3–8 years in digital transformation or product delivery
• Good to have experience in AI, analytics, or process automation
• Good to have exposure to machine learning, RPA, or data science tools
• Experience in Agile delivery, Scrum facilitation and User story writing