Production Support Engineer (L1/L2) - Linux & SQL Pro

Avensys Consulting; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Transport/Shift allowance

Night and weekend shift support

Job summary

Avensys Consulting in Singapore seeks an experienced L1/L2 Production Support Engineer to monitor and troubleshoot production systems. You will handle incidents, perform RCA, and coordinate with cross‑functional teams to ensure high availability.

The role requires Unix/Linux and SQL expertise, shell scripting, and familiarity with batch scheduling in enterprise environments. Night/weekend support may apply, with ITIL processes guiding operations.

Qualifications

• Diploma or Bachelor's in Computer Science, IT, or Software Engineering.
• Hands-on SQL and Linux experience required.
• Willingness to learn and commit.
• Experience in L1/L2 production support in enterprise environments.

Responsibilities

• Provide L1/L2 production support for business‑critical applications and systems.
• Monitor production environments, application health, jobs, interfaces, and system performance.
• Troubleshoot and resolve application, system, batch job, and database‑related issues.
• Perform Unix/Linux administration and troubleshooting, including checking processes, logs, services, disk space, CPU and memory utilization.
• Execute and troubleshoot Unix/Linux shell scripts and scheduled jobs.
• Strong SQL queries for data validation, troubleshooting, and issue investigation.
• Analyze application and system logs to identify errors and determine root cause.
• Monitor and troubleshoot batch jobs, file transfers, interfaces, and scheduled processes.
• Handle incidents and service requests within defined SLA timelines.
• Coordinate with development, infrastructure, database, and business teams for issue resolution.
• Perform production deployments, application restarts, and routine operational activities.
• Conduct root‑cause analysis (RCA) for recurring or critical production incidents.
• Maintain incident records, support documentation, troubleshooting guides, and knowledge base articles.
• Participate in shift support, on‑call rotation, and weekend/public holiday support.
• Follow ITIL‑based processes for Incident, Problem, Change, and Service Request Management.

Skills

Unix/Linux

SQL

Shell scripting

Log analysis

Batch scheduling

Incident management

SFTP/FTP

TCP/IP networking

ITIL

Education

Diploma

Bachelor’s in Computer Science / IT / Software Engineering

Tools

ServiceNow

Control‑M

Autosys

Splunk

Dynatrace

AppDynamics

Job description

Avensys Consulting in Singapore seeks an experienced L1/L2 Production Support Engineer to monitor and troubleshoot production systems. You will handle incidents, perform RCA, and coordinate with cross‑functional teams to ensure high availability.

The role requires Unix/Linux and SQL expertise, shell scripting, and familiarity with batch scheduling in enterprise environments. Night/weekend support may apply, with ITIL processes guiding operations.