Production Support Engineer

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking a detail-oriented Production Support Engineer to join our team, focusing on keeping production systems available and performing at peak levels. You will monitor and troubleshoot, collaborate with developers, analyze performance, and document incidents to ensure reliable support for internal users and stakeholders.

You will manage multiple priorities in a fast-paced environment, driving improvements and contributing to seamless production

Qualifications

• 2+ years of experience in production support or a related role.
• Strong knowledge of operating systems, databases, and application servers.
• Excellent problem-solving skills with attention to detail.
• Ability to manage multiple priorities and work under pressure.
• Effective communication across teams.

Responsibilities

• Monitor and maintain production systems to ensure high availability and performance
• Troubleshoot and resolve issues in real-time to minimize downtime
• Collaborate with development teams for system enhancements and upgrades
• Analyze system performance metrics and recommend improvements
• Provide technical support to internal users and stakeholders
• Document processes, incidents, and resolutions for continuous improvement

Skills

Production support

Troubleshooting

OS & DB knowledge

Work under pressure

Cross-team communication

Job description

We are looking for a detail-oriented and proactive Production Support Engineer to join our team in Singapore. The ideal candidate will possess strong troubleshooting skills and the ability to work effectively in a fast-paced environment, ensuring optimal performance of our production systems.

What You’ll Do

• Monitor and maintain production systems to ensure high availability and performance
• Troubleshoot and resolve issues in real-time to minimize downtime
• Collaborate with development teams for system enhancements and upgrades
• Analyze system performance metrics and recommend improvements
• Provide technical support to internal users and stakeholders
• Document processes, incidents, and resolutions for continuous improvement

What We’re Looking For

• Minimum 2 years of experience in production support or a related role
• Strong knowledge of operating systems, databases, and application servers
• Excellent problem-solving skills with attention to detail
• Ability to work under pressure and manage multiple priorities
• Effective communication skills for collaboration across teams

Ready to take on the challenge? Apply now and become a part of our dynamic team!