L1/L2 Production Support (UNIX / SQL)/ Application Support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore is seeking an L2 Support Engineer to handle banking applications and systems, troubleshoot issues, and monitor performance to ensure uptime.

You will manage incident tickets, escalations per SLAs, collaborate with L1 and development teams, perform root cause analysis, document findings, and propose improvements to prevent recurrence. Experience with Linux applications is a plus.

Qualifications

• Provide L2 support for banking applications and systems.
• Experience in Linux applications.
• Handle incident tickets and escalations per SLAs.
• Collaborate with development teams to resolve recurring issues.
• Perform root cause analysis and document solutions.
• Ensure uptime and availability of services.

Responsibilities

• Provide L2 support for banking applications and systems.
• Monitor system performance and uptime.
• Handle incident tickets and escalations per SLAs.
• Work with L1 support to streamline escalation.
• Collaborate with development teams to fix recurring issues.
• Perform root cause analysis and propose improvements.
• Document issues, solutions, and best practices.

Skills

L2 support

Linux

Incident management

Root cause analysis

Documentation

Collaboration

SLA knowledge

Monitoring

Job description

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
  Experience in Linux Applications
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1support to ensure a seamless escalation process for complex issues.
• Collaborate withdevelopment teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.