Production Support Engineer (L1-L2)

AccionLabs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

AccionLabs in Singapore is seeking a Production Support Specialist (L1-L2) responsible for resolving production issues and ensuring system availability according to SLA.

The ideal candidate has at least 4 years of experience in production support, possesses strong troubleshooting and problem-solving skills, and ideally has banking knowledge in Credit Origination. This position offers opportunities to work in a dynamic technology-driven environment.

Qualifications

• 4 or more years’ production support experience required.
• Strong business knowledge and ability to pick up application knowledge quickly.

Responsibilities

• Investigate production issues and provide workarounds.
• Log incident tickets and manage user responses.
• Ensure system availability as per agreed SLA.
• Perform annual Disaster Recovery exercise.

Skills

Troubleshooting

Problem solving

Banking knowledge (Credit Origination)

JAVA

J2EE technology

Database (DB)

Job description

AccionLabs in Singapore is seeking a Production Support Specialist (L1-L2) responsible for resolving production issues and ensuring system availability according to SLA.

The ideal candidate has at least 4 years of experience in production support, possesses strong troubleshooting and problem-solving skills, and ideally has banking knowledge in Credit Origination. This position offers opportunities to work in a dynamic technology-driven environment.