#Hiring- L1/L2 Production Support (UNIX / SQL)/ Application Support

ITCAN PTE. LIMITED; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an L2 Support Specialist to assist banking applications and systems. The role involves troubleshooting, monitoring performance, and ensuring uptime.

The candidate will handle incidents, escalate when necessary, and work with L1 support and development teams to resolve recurring issues and perform RCA. Documentation of issues and solutions is essential. The position emphasizes timely resolution within SLAs and ongoing improvements to stability and reliability across

Qualifications

• Experience providing L2 support for banking applications.
• Proficiency with Linux applications and system troubleshooting.
• Experience handling incidents and ensuring SLA compliance.
• Ability to collaborate with L1 support and development teams.
• Ability to perform root cause analysis and document fixes.

Responsibilities

• Provide L2 support for banking applications and systems, troubleshooting issues.
• Monitor system performance, detect anomalies, and ensure uptime.
• Handle incident tickets, escalations, and resolve incidents within SLAs.
• Coordinate with L1 support for escalations of complex issues.
• Collaborate with development teams to address recurring bugs.
• Perform root cause analysis and recommend system improvements.
• Document technical issues, solutions, and best practices.

Skills

L2 support

Banking apps

Linux

Incident management

Root cause analysis

Documentation

Job description

Job Description & Requirements

Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.

Experience in Linux Applications

Monitor system performance, detect anomalies, and ensure uptime and availability of services.

Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.

Work closely with L1support to ensure a seamless escalation process for complex issues.

Collaborate withdevelopment teams to identify and resolve recurring issues or system bugs.

Perform root cause analysis and provide recommendations for system improvements.

Document technical issues, solutions, and best practices for future reference.