Process Assistant (Learning & Development), Operational Excellence

Amazon; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global e-commerce company in Singapore is seeking a passionate Process Assistant Trainer to join their Operational Excellence team. In this dynamic role, you will drive training excellence, support continuous improvement initiatives, and contribute to change management programs. Ideal candidates will have flexibility in their schedule, experience in Learning & Development, and strong communication skills. The position offers a permanent, full-time role with a minimum requirement of 40 hours per week.

Qualifications

• 1+ years of experience with Microsoft Office.
• Flexibility to work varied hours including weekends and holidays.
• Experience in Learning & Development or course facilitation.

Responsibilities

• Conduct engaging training sessions for new hires and associates.
• Monitor training compliance and maintain accurate records.
• Assess learner progress and provide constructive feedback.
• Support the identification of training needs for improvement.
• Contribute to process improvement projects.

Skills

Microsoft Office (Word, Excel, and Outlook)

Strong communication skills

Presentation skills

Facilitation skills

Education

High school or equivalent

Bachelor's degree or equivalent

Job description

Description

Drive operational excellence through people development.

We are seeking a passionate and experienced Process Assistant (Learning & Development) Trainer to join our Operational Excellence team within Store Operations.

As a Trainer in this role, you will be responsible for driving training excellence across SG Operations while supporting continuous improvement initiatives and transformation programs.

This is an exciting and dynamic role where you will not only develop associate capabilities but also contribute to operational excellence programs, process optimization, and change management initiatives that drive measurable business impact.

Key job responsibilities

• Conduct engaging training sessions for new hires and existing associates across all operational process paths.
• Monitor training compliance across the region and maintain accurate training records.
• Keep training materials current and aligned with operational standards and process changes.
• Assess learner progress and provide constructive feedback to support skill development.
• Coach associates on the operations floor to reinforce training concepts and observed work habits.
• Support Operational Excellence team in identifying training needs for continuous improvement initiatives.
• Contribute to process improvement projects and transformation programs.
• Act as a change agent during operational transformations and process redesigns.
• Conduct audits to ensure training quality, delivery, and effectiveness meet organizational standards.

Note

This position is a permanent full-time role, to support our L&D Operations Excellence team. It is also an hourly paid position which requires to work a minimum of 40 hours per week.

Basic Qualifications

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Work 40 hours/week, and overtime as required.
• Experience in facilitating, or experience with Learning & Development and course facilitation or an equivalent professional qualification.
• Strong communication, presentation, and facilitation skills.

Preferred Qualifications

• 1+ years of Amazon experience, or Bachelor's degree or equivalent.
• Experience in process improvement.
• Knowledge of operational metrics, quality standards and performance management.
• Experience in change management.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.