Senior Primary Care Coordinator

I-CARE PCN PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A primary care network organization in Singapore is seeking a Primary Care Coordinator to ensure smooth delivery of key healthcare services. Responsibilities include coordinating operations, providing education, and assisting patients and staff. Ideal candidates should have a diploma, bilingual skills, and a passion for healthcare. This role offers a competitive salary ranging from $2,500 to $3,600 based on experience, along with training and development opportunities.

Benefits

Full training and certification

Structured onboarding

Continuous learning opportunities

Qualifications

• 1-3 years of healthcare or service-related experience preferred.
• Strong organizational and communication skills are necessary.
• Experience in clinic operations is preferred.

Responsibilities

• Coordinate daily service operations, patient registration, and appointment scheduling.
• Provide patient education and support clinicians during services.
• Handle documentation, data entry, filing, and patient enquiries.

Skills

Bilingual in English & Mandarin

Organizational skills

Communication skills

Patient-centered approach

Team player

Education

Diploma in Healthcare, Nursing, Life Sciences, or equivalent

Tools

Microsoft Office

Excel

Job description

Be Part of a Growing Primary Care Network!

Support preventive healthcare in the community and grow your career in a role with purpose.

About the Role

As a Primary Care Coordinator (PCC), you ensure smooth delivery of key services across clinics and mobile sites, working closely with doctors, nurses, and HQ. This role suits candidates passionate about healthcare and providing a positive patient experience, with opportunities for growth.

Key Services You Will Support

• Diabetic Retinal Photography (DRP)
• Diabetic Foot Screening (DFS)
• Nurse Counselling
• Spirometry

Key Responsibilities (Both Levels)

• Coordinate daily service operations, patient registration, and appointment scheduling.
• Provide patient education, guidance, and assist clinicians during clinical services.
• Handle documentation, data entry, filing, and patient enquiries professionally.
• Liaise with clinic staff and HQ on operational and workflow matters.
• Support audits, reports, and other administrative tasks as required.

Additional Responsibilities for Senior PCC

• Ensure adherence to SOPs and service quality standards.
• Handle escalation or workflow issues and propose solutions.
• Support onboarding and guidance for junior PCCs.
• Monitor data accuracy and support higher-level reporting needs.

Requirements

For Primary Care Coordinator (PCC):

• Diploma in any discipline (healthcare/life sciences preferred). Candidates with clinic operations experience will also be considered.
• 1–3 years of healthcare or service-related experience preferred.
• Basic–intermediate Microsoft Office skills.
• Bilingual in English & Mandarin (other dialects an advantage).
• Responsible, adaptable, patient‑centred, and a strong team player.

For Senior Primary Care Coordinator:

• Diploma in Healthcare, Nursing, Life Sciences, Biomedical Science, or related field (or equivalent relevant healthcare operations experience).
• At least 2 years of relevant experience in PCN or healthcare operations preferred.
• Strong organisational & communication skills.
• Ability to manage more complex workflows independently.
• Comfortable with Excel for tracking and reporting (training provided).
• Leadership or mentorship experience is an advantage.

Training & Support

• Full DRP and DFS training and certification provided.
• Structured onboarding and on‑the‑job coaching.
• Continuous learning & development opportunities.

Salary & Benefits

• PCC: $2,500 – $3,600 (depending on experience)
• Senior PCC: $3,600 – $6,000 (depending on experience)