Post-Purchase Support Specialist

ICONNEX SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Job summary

ICONNEX SOLUTIONS PTE. LTD. in Singapore is seeking an experienced customer service professional to handle inquiries and post-purchase issues. You will provide product information and assist customers while coordinating with internal teams to ensure timely resolutions.

You will maintain detailed records of interactions and contribute to after-sales service improvements, helping to deliver high-quality service and customer satisfaction.

Qualifications

• Experience in a customer service or after-sales role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Attention to detail and ability to manage multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries and complaints in a timely and professional manner.
• Resolve post-purchase issues, including product returns, replacements, and repairs.
• Coordinate with internal teams to address and follow up on customer concerns.
• Maintain detailed records of customer interactions and issue resolutions.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
• Provide product-related information and assistance to customers.
• Contribute to the development and implementation of after-sales service strategies.

Skills

Customer service

After-sales

Communication

Interpersonal

Problem solving

Attention to detail

Multitasking

Job description

ICONNEX SOLUTIONS PTE. LTD. in Singapore is seeking an experienced customer service professional to handle inquiries and post-purchase issues. You will provide product information and assist customers while coordinating with internal teams to ensure timely resolutions.

You will maintain detailed records of interactions and contribute to after-sales service improvements, helping to deliver high-quality service and customer satisfaction.