Tech-Savvy Customer Support Specialist

HOME CLICK PTE. LTD.; Singapore; Presencial; SGD 40.000 - 60.000; Jornada completa

Descripción de la vacante

HOME CLICK PTE. LTD. is seeking a Technical Customer Support Executive to deliver first-line technical support for iCondo’s digital solutions in Singapore.

You will troubleshoot issues, reply to customers across phone, email and other channels, and coordinate with internal teams to provide timely resolutions. The role focuses on customer satisfaction, professional communication, and adherence to PDPA and company service standards, with a collaborative, cross-functional approach in a fast-paced

Formación

• Diploma or degree in IT, business, or customer service is preferred.
• Minimum 2 years in customer service or technical support.
• Experience supporting software applications or digital platforms is an advantage.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Able to work independently while collaborating with cross-functional teams.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Google Workspace.
• PDPA knowledge is an advantage.

Responsabilidades

• Respond promptly to customer enquiries via phone, email and other channels.
• Provide first-level technical support by troubleshooting issues related to iCondo's systems and applications.
• Escalate complex technical issues to the relevant technical teams or project managers when necessary.
• Follow up on reported issues to ensure timely resolution and customer satisfaction.
• Communicate clearly and professionally with customers, providing regular updates on issue progress.
• Work closely with internal teams to investigate, resolve and coordinate customer issues effectively.
• Ensure all customer interactions are handled professionally and in accordance with company service standards.
• Handle customer information in compliance with PDPA and company policies.
• Record, track and maintain accurate case information and customer interactions.
• Monitor support tickets and ensure service level commitments are met.

Conocimientos

Troubleshooting

Communication

Interpersonal skills

Customer-first mindset

Independent work

Multi-tasking

Learning agility

Google Workspace

PDPA knowledge

Educación

Diploma or Degree in IT, Business, Customer Service or related field

Herramientas

Google Workspace

Descripción del empleo

HOME CLICK PTE. LTD. is seeking a Technical Customer Support Executive to deliver first-line technical support for iCondo’s digital solutions in Singapore.

You will troubleshoot issues, reply to customers across phone, email and other channels, and coordinate with internal teams to provide timely resolutions. The role focuses on customer satisfaction, professional communication, and adherence to PDPA and company service standards, with a collaborative, cross-functional approach in a fast-paced