Customer Experience Specialist

PERTINENT LAW LLP; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

PERTINENT LAW LLP in Singapore is seeking a friendly and responsible Customer Service Representative to handle enquiries, resolve complaints, process orders, maintain records, and coordinate with internal teams to ensure excellent customer support.

You will respond promptly with accurate information, work both independently and as part of a team to meet service goals, and apply basic computer skills to manage customer information and orders.

Qualifications

• Demonstrate good communication and interpersonal skills to engage effectively with customers.
• Exhibit a customer-focused and positive attitude to enhance service quality.
• Work independently and collaboratively within a team to achieve service goals.
• Apply basic computer skills to manage customer information and order processing.
• Previous customer service experience is advantageous for handling diverse customer interactions.

Responsibilities

• Respond promptly to customer enquiries to provide accurate information and assistance
• Resolve customer complaints professionally to maintain satisfaction and loyalty
• Process customer orders efficiently and follow up on requests to ensure timely completion
• Maintain accurate and up-to-date customer records for reference and reporting
• Coordinate with internal teams to address customer needs and resolve issues collaboratively

Skills

Communication

Interpersonal skills

Customer-focused

Teamwork

Computer skills

Customer service exp

Job description

PERTINENT LAW LLP in Singapore is seeking a friendly and responsible Customer Service Representative to handle enquiries, resolve complaints, process orders, maintain records, and coordinate with internal teams to ensure excellent customer support.

You will respond promptly with accurate information, work both independently and as part of a team to meet service goals, and apply basic computer skills to manage customer information and orders.