Consumer Tech Support & Experience Specialist

Recruit Express Pte Ltd; Singapore; Vor Ort; SGD 51.000 - 61.000; Vollzeit

Zusammenfassung

Recruit Express Pte Ltd is seeking a customer-focused technical support specialist in Singapore. You will provide expert technical support, troubleshoot issues, and guide customers from product selection through repairs and warranty resolution.

Handle escalated inquiries and perform root cause analysis while collaborating with Product Management, Logistics, Repair Services, E-Commerce, Finance, and Supply Chain teams.

Qualifikationen

• Bachelor’s degree in Life Sciences required.
• Minimum 2 years of Audiologist/Speech Therapist experience.

Aufgaben

• Provide expert technical support to consumers and troubleshoot technical issues.
• Support across the consumer journey from product selection to repairs and warranty resolution.
• Handle complex and escalated consumer inquiries and own resolution.
• Perform root cause analysis to improve processes and consumer experience.
• Collaborate with Product Management, Logistics, Repair Services, E-Commerce, Finance, and Supply Chain teams.

Kenntnisse

Technical support

Troubleshooting

Customer service

Ausbildung

Bachelor’s degree in Life Sciences

Jobbeschreibung

Recruit Express Pte Ltd is seeking a customer-focused technical support specialist in Singapore. You will provide expert technical support, troubleshoot issues, and guide customers from product selection through repairs and warranty resolution.

Handle escalated inquiries and perform root cause analysis while collaborating with Product Management, Logistics, Repair Services, E-Commerce, Finance, and Supply Chain teams.