Customer Experience Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a customer-focused professional to deliver high-quality service in a customer-facing role in Singapore. You will identify customers’ needs, assess them promptly, and maintain a high level of satisfaction through effective service delivery.

You will own customers’ problems, follow through to resolution within SLAs, and work closely with other departments to ensure a seamless client experience.

Responsibilities

• Deliver professional, high-quality service in a customer-facing role.
• Identify customers’ needs and assess them to maintain high customer service levels.
• Take ownership of customers’ problems and follow through to resolution within SLAs.
• Be a key member of the customer support function and drive process improvements.
• Maintain close liaison with other departments to ensure a seamless client experience.

Job description

RECRUIT EXPRESS PTE LTD is seeking a customer-focused professional to deliver high-quality service in a customer-facing role in Singapore. You will identify customers’ needs, assess them promptly, and maintain a high level of satisfaction through effective service delivery.

You will own customers’ problems, follow through to resolution within SLAs, and work closely with other departments to ensure a seamless client experience.