Customer Experience & Sales Support Specialist

XPAC TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

XPAC TECHNOLOGIES PTE. LTD. is seeking a Customer Service Executive to manage call-in enquiries, coordinate order fulfilment and support sales initiatives in Singapore. The role focuses on timely responses, accurate information delivery and proactive follow‑ups with customers.

You will engage customers through telecommunication, social media or web platforms, build lasting relationships, compile feedback and assist the sales team to meet client needs and ensure a high level of service.

Qualifications

• Basic customer service skills and courteous communication.
• Ability to handle multiple inquiries and maintain accuracy.

Responsibilities

• Handle call-in enquiries and provide timely responses.
• Coordinate order fulfillment and assist in processing customer needs.
• Support sales-related activities and maintain customer satisfaction.
• Build sustainable relationships with customers through various channels.
• Provide accurate information and follow up on inquiries.
• Maintain records of customer interactions and purchasing patterns.
• Generate customer order related documents and assist in enabling orders.

Skills

Customer service

Communication

Relationship building

Telephone etiquette

Job description

XPAC TECHNOLOGIES PTE. LTD. is seeking a Customer Service Executive to manage call-in enquiries, coordinate order fulfilment and support sales initiatives in Singapore. The role focuses on timely responses, accurate information delivery and proactive follow‑ups with customers.

You will engage customers through telecommunication, social media or web platforms, build lasting relationships, compile feedback and assist the sales team to meet client needs and ensure a high level of service.