Customer Support Specialist – Problem Solver

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a dedicated customer service representative to handle inbound and outbound calls, respond to enquiries, and provide clear information to customers.

You will resolve complaints, update records in the system, follow up on outstanding cases, and strive to meet service quality and performance KPIs while ensuring accurate data and timely resolutions.

Responsibilities

• Handle inbound and outbound customer calls and enquiries.
• Resolve customer issues and complaints, escalating complex cases when required.
• Process customer requests and update records accurately in the system.
• Follow up on outstanding cases to ensure timely resolution.
• Meet customer service, quality and performance KPIs.

Job description

Recruit Express Pte Ltd in Singapore is seeking a dedicated customer service representative to handle inbound and outbound calls, respond to enquiries, and provide clear information to customers.

You will resolve complaints, update records in the system, follow up on outstanding cases, and strive to meet service quality and performance KPIs while ensuring accurate data and timely resolutions.