Platform Support Engineer Intern: Hands-on IT Ops

Singtel; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Singtel is seeking a skilled IT support professional in Singapore responsible for installation and daily support operations for client platforms. The role involves troubleshooting, monitoring service levels, and providing Desktop Support services while ensuring customer satisfaction.

Candidates should have a Nitec/Higher Nitec/Diploma in an IT-related discipline, with desktop troubleshooting skills and preferably about 1 year of related experience. Good communication and problem-solving abilities are essential.

Qualifications

• Preferably 1 year of enterprise desktop support experience.
• Familiarity with iOS and Android devices is a plus.

Responsibilities

• Install and provide daily operations support for client platforms.
• Troubleshoot client platform-related issues.
• Respond promptly to incidents and provide resolution.
• Monitor service levels and maintain system configurations.
• Provide Desktop Support services to users.
• Perform asset inventories and imaging/re-imaging.

Skills

Desktop troubleshooting skills

Good communication and interpersonal skills

Good spoken and written English

Team player

Education

Nitec/Higher Nitec/Diploma in an IT-related discipline

Tools

Microsoft Windows Operating Systems

Microsoft Office Suite

Cloning Tools

MAC Operating Systems

Antivirus/Malware software

Job description

Singtel is seeking a skilled IT support professional in Singapore responsible for installation and daily support operations for client platforms. The role involves troubleshooting, monitoring service levels, and providing Desktop Support services while ensuring customer satisfaction.

Candidates should have a Nitec/Higher Nitec/Diploma in an IT-related discipline, with desktop troubleshooting skills and preferably about 1 year of related experience. Good communication and problem-solving abilities are essential.