Platform & Desktop Support Engineer Intern

Singtel Group; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job description

Skills forSuccess:

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform Desktop Support services to users.
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging/re-imaging.
• Perform asset inventories.
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate).
• Creates and updates work instructions (where necessary).
• Document standards and procedures (where necessary).
• Nitec/Higher Nitec/Diploma in an IT-related discipline.
• Good communication and interpersonal skills.
• Good spoken and written English.
• Preferably 1 year of enterprise desktop support experience in Microsoft Windows Operating Systems, Microsoft Office Suite, Cloning Tools, MAC Operating Systems and Antivirus/Malware software.
• Familiar with the use of iOS and Android devices.
• A good team player with good communication skills.