Phone & Email Support Specialist (6-Month Contract)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a customer service associate to handle phone and email inquiries, ensuring high accessibility and service delivery. Responsibilities include updating customer information, timely follow-ups, and preparation of service requests. The ideal candidate should possess at least A Levels or a diploma and have strong communication and interpersonal skills. This is a 6-month contract position located near MRT Eunos, with working hours from Monday to Friday, 9am to 6pm.

Benefits

Completion Bonus: 0.5 Months

Responsibilities

• Attend to enquiries and requests from phone calls/emails professionally.
• Update accurate information in the CRM system.
• Ensure timely follow-up with customers.
• Alert management of issues for escalation.
• Prepare requests accurately including policy summaries.
• Work closely with stakeholders on service requests.
• Deliver service requests within standards.
• Undertake assigned projects or responsibilities.

Skills

Interpersonal skills

Communication skills

Education

Min 'A' Levels or Diploma

Job description

A recruitment agency in Singapore is seeking a customer service associate to handle phone and email inquiries, ensuring high accessibility and service delivery. Responsibilities include updating customer information, timely follow-ups, and preparation of service requests. The ideal candidate should possess at least A Levels or a diploma and have strong communication and interpersonal skills. This is a 6-month contract position located near MRT Eunos, with working hours from Monday to Friday, 9am to 6pm.