Perm Front Desk Assistant (Education Sector) #ESS

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Customer Service Associate to support frontline operations at the front desk, delivering high-quality service and accurate information to customers. You will identify customer needs, work with multiple departments to ensure a smooth client experience, and maintain a professional, outgoing demeanor.

Diploma holders fluent in English (and bilingual) are encouraged to apply; the schedule includes 3 weekdays and 2 weekends.

Qualifications

• Diploma in any field required.
• Proficient in English and bilingual to communicate with customers.
• Ability to work 3 weekdays and 2 weekends

Responsibilities

• Deliver professional and high-quality service in a customer-facing role.
• Identify customers’ needs and assess to maintain high service delivery and satisfaction.
• Contribute to continuous improvements of processes to promote customer satisfaction.
• Maintain liaison with other departments to ensure seamless client experience

Skills

Customer service

Communication

Bilingual English

Education

Diploma

Job description

About the job:

Weare seeking a Customer Service Associate, to assist the team in frontline operations at the front desk ensuring smooth operations. You will need to display a professional image by delivering high-quality service experience andaccurate information to customers.

Responsibilities:

• Ability to deliver professional and high-quality service experience in a customer-facing role
• Identify customers’ needs and have them assessed to maintain a continuous high level ofcustomer service delivery and satisfaction
• Keymember of the customer support function in establishing continuous improvementof processes to promote customer satisfaction
• Maintainclose liaison with all other departments to have a good understanding of theoperational flow and ensure seamless client experience

Requirements:

• Possess at least a Diploma in any field
• Able to work with 3 weekdays and 2 weekends schedule and shift hours
• Proficient in English and bilingual to communicate effectively with customers
• Positive,outgoing personality with a professional disposition

Shermaine Soo Yi Ning (R1877837)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter's ref code: #ESS

We regret to inform that only suitable candidates will be shortlisted for an interview.