Customer Service Associate (Front-Desk)

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD. is looking for a dedicated Customer Service Associate to enhance our frontline operations at the front desk. In this role, you will deliver high-quality service to our customers, ensuring their needs are met effectively and efficiently.

We're seeking individuals with a Diploma in any field who have a passion for customer service and a positive, professional disposition. Candidates with background in hospitality and flexibility to work shifts, including weekends, are preferred.

Qualifications

• Diploma in any field is required.
• Experience in hospitality and service industry is preferred.
• Must be able to work flexible hours including weekends.

Responsibilities

• Deliver professional and high-quality service experience.
• Identify customer needs and ensure satisfaction.
• Resolve customer issues efficiently within service level agreements.
• Support continuous improvement of customer service processes.
• Collaborate with other departments for seamless client experience.

Skills

Professional customer service

Problem ownership

Bilingual communication

Computer literacy

Emotional maturity

Persuasive skills

Education

Diploma in any field

Job description

About the job:

We are seeking a Customer Service Associate, to assist the team in frontline operations at the front desk ensuring smooth operations. You will need to display a professional image by delivering high-quality service experience and accurate information to customers.

Accountabilities, responsibilities and main duties:

• Ability to deliver professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience.

Requirements:

• Possess at least a Diploma in any field
• Able to work with 3 weekdays and 2 weekends schedule and shift hours
• Proficient in English and bilingual to communicate effectively with customers
• Computer literacy
• Candidates who have worked in the hospitality and service industry are preferred
• Able to work in a fast-paced environment
• Possess emotional maturity and passion for customer service
• Equipped with good mediation and persuasive skills
• Positive, outgoing personality with a professional disposition