Front Office Executive

WORLDWIDE HOTELS PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

WORLDWIDE HOTELS PTE. LTD. invites applications for a Front Office role in Singapore.

Responsibilities include guest check-in/check-out, room status updates, cashiering, handling inquiries, and promoting the loyalty program to guests. The ideal candidate speaks English, can work under pressure, and is committed to confidentiality and safety procedures. On-the-job training is provided for applicants without substantial front office experience, and familiarity with AI productivity tools is a plus.

Qualifications

• Minimum secondary education.
• 3 years of hotel front office experience preferred; on-the-job training provided for candidates without related experience.
• Able to speak and understand English.

Responsibilities

• Executes all duties related to the Hotel's front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• Ensure hotel's loyalty program is promoted at least during check in and guest is implied to join it
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be fully conversant with hotel fire & life safety/emergency procedures
• May be tasked to execute room checks, reservations and public area check etc.
• Execute all reasonable work processes as instructed by the Company / its managers from time to time towards the smooth management / operations of the Hotel
• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) to improve operational efficiency, reporting, communication or process automation will be an added advantage.
• Participate in company's sustainability effort for the environment and being an inclusive employer.

Skills

English language proficiency

Ability to work under pressure

Team player

Education

Secondary education

Tools

AI tools experience (Copilot/ChatGPT)

Job description

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

• Executes all duties related to the Hotel's front office operations, such as registration of guests during check-in, checking/verifying guests' particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• Ensure hotels loyalty program is promoted at least during check in and guest is implied to join it
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be fully conversant with hotel fire & life safety/emergency procedures
• May be tasked to execute room checks, reservations and public area check etc. as part of the Hotel's effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its managers from time to time towards the smooth management / operations of the Hotel
• Experience using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) to improve operational efficiency, reporting, communication or process automation will be an added advantage.
• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.
• Experience in using AI-powered workplace productivity tools (e.g. Microsoft Copilot, ChatGPT or other approved AI applications) as an added advantage