Payments Transformation Lead - Group Operations

ocbc; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

OCBC Bank in Singapore seeks a strategic and results-driven leader to drive payment transformation across Group Payment Operations. You will partner with Product, Technology, Operations, Risk, Compliance, and Business units to deliver innovative payment solutions and ensure operational readiness for evolving trends.

The role focuses on automation, STP uplift, process simplification, resilience, and service excellence, with governance and measurable value realized through transformation metrics

Qualifications

• Bachelor's degree in Business, Finance, Information Systems, Engineering, Operations Management, or a related discipline.
• 8–12 years of experience in Payments, Banking Operations, Transformation, Change Management, or related functions.
• Strong knowledge of payment products, payment infrastructures, market practices, and regulatory requirements across domestic and cross-border payments.
• Proven track record in leading and delivering strategic transformation initiatives, large-scale projects, or operational excellence programmes.
• Demonstrated ability to drive automation, process optimisation, straight-through processing (STP) uplift, and operational efficiency improvements.
• Strong stakeholder management and influencing skills, with the ability to collaborate across Business, Operations, Technology, Risk, Compliance, and external partners.
• Excellent analytical, problem-solving, and strategic thinking capabilities with a focus on delivering sustainable business outcomes.
• Strong communication and leadership skills,

Responsibilities

• Drive end-to-end payment transformation programmes focusing on automation and STP uplift.
• Lead cross-functional initiatives with Product, Technology, Compliance, Risk, and Business stakeholders.
• Ensure governance, control, and timely delivery of regulatory mandates and market infrastructure changes.
• Champion continuous improvement to optimise processes and improve client experience across the payment value chain.
• Establish and monitor transformation metrics: productivity gains, STP, and cost efficiencies.
• Represent Group Payment Operations in strategic forums and industry groups.
• Develop and maintain the Payments Transformation roadmap in line with strategy and market developments.
• Utilise data analytics and digitisation tools to identify automation opportunities and measurable uplift in efficiency and resilience.

Skills

Transformation leadership

Stakeholder management

Project management

Analytical thinking

Strategic thinking

Communication skills

Problem-solving

Education

Bachelor's degree in Business, Finance, Information Systems, Engineering, Operations Management, or a related discipline

Job description

OCBC Bank in Singapore seeks a strategic and results-driven leader to drive payment transformation across Group Payment Operations. You will partner with Product, Technology, Operations, Risk, Compliance, and Business units to deliver innovative payment solutions and ensure operational readiness for evolving trends.

The role focuses on automation, STP uplift, process simplification, resilience, and service excellence, with governance and measurable value realized through transformation metrics