Group Payment Operations Lead - Client-Centric Transformation

OCBC Bank; Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

OCBC Bank in Singapore is seeking a dynamic leader to drive the transformation of Group Payment Operations into a client-centric, service-driven organization. You will champion a culture of service excellence and build a regional service model across markets.

You will collaborate with internal stakeholders and partners, set clear standards, and mentor a high-performing team to deliver compliant, timely payment services while continuously improving client experience.

Qualifications

• Bachelor’s degree in Business, Finance, or related discipline.
• Minimum 10 years of experience in payment operations or related banking functions.
• Proven ability to lead service transformation and change management initiatives.
• Strong leadership, communication, and stakeholder management across multiple levels.
• Strong analytical thinking to drive client-centric solutions.

Responsibilities

• Lead the transformation of Group Payment Operations into a client-focused service organization.
• Partner with stakeholders to align service delivery with business objectives.
• Drive process standardization and continuous improvement to enhance efficiency.
• Define service principles, performance expectations, and feedback loops.
• Coach and develop a high-performing team focused on client advocacy and excellence.
• Monitor service metrics and risk indicators to drive uplift in performance.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Change management

Data analytics

Education

Bachelor’s degree in Business, Finance, or related discipline

Job description

OCBC Bank in Singapore is seeking a dynamic leader to drive the transformation of Group Payment Operations into a client-centric, service-driven organization. You will champion a culture of service excellence and build a regional service model across markets.

You will collaborate with internal stakeholders and partners, set clear standards, and mentor a high-performing team to deliver compliant, timely payment services while continuously improving client experience.