Patient Services Specialist - Healthcare Lab

PARKWAY LABORATORY SERVICES LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Parkway Labs is seeking a Client Service Assistant to support healthcare services across our hospital network. You will handle patient registration, inquiries, and payments, ensuring a smooth patient experience.

You will assist with data entry in the LIS, manage specimen reception, and respond to doctor and staff inquiries. Strong customer service and teamwork are essential across four hospitals.

This role requires office hours 5.5 days and a proactive, patient‑facing attitude.

Qualifications

• Strong customer service skills.
• Able to work well in a team and with patients and healthcare professionals.
• Proactive and patient‑facing attitude; comfortable in a hospital environment.

Responsibilities

• Performs patient registration in outpatient lab, responds to patient and client inquiries, and manages payment collection.
• Receives and visually checks specimens and sorts priority for testing.
• Data Order Entry: registers specimens, verifies patient details, tests orders, LIS entry, and labeling.
• Send-Out: manages specimen transport and records results into LIS.
• Call Agent: handles inquiries from doctors, clinic staff, and nurses via phone or CRM.
• Participates in CME and professional development activities.
• Engages in company communications and events, including meetings and town halls.
• Complies with safety regulations in the laboratory and reports non-compliance.
• Any other duties as assigned by a section lead or manager.

Job description

Parkway Labs is seeking a Client Service Assistant to support healthcare services across our hospital network. You will handle patient registration, inquiries, and payments, ensuring a smooth patient experience.

You will assist with data entry in the LIS, manage specimen reception, and respond to doctor and staff inquiries. Strong customer service and teamwork are essential across four hospitals.

This role requires office hours 5.5 days and a proactive, patient‑facing attitude.