Patient Services Specialist – Clinic Operations

Recruit Express Pte Ltd; Singapore; On-site; SGD 26,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Clinic Assistant to support daily clinical administration. You will manage patient appointments, coordinate laboratory and diagnostic services, and handle registration with accurate records.

You will respond to phone, online, and walk-in enquiries with professionalism, assist with billing and third‑party claims, and provide general administrative support including reporting, filing, and inventory coordination while ensuring PDPA compliance.

Qualifications

• Experience in clinic administration or front desk operations.
• Ability to handle confidential information and PDPA compliance.
• Strong communication and organisational skills.

Responsibilities

• Manage patient appointments, including coordination of laboratory and diagnostic services
• Attend to phone, online, and walk-in enquiries with professionalism and care
• Perform patient registration and ensure accurate records management
• Handle billing, payments, and third-party claims accurately
• Prepare and manage corporate billing and monthly invoicing
• Identify and escalate urgent medical cases to clinical staff
• Address patient feedback and support service recovery efforts
• Ensure compliance with PDPA, internal policies, and audit requirements
• Provide administrative support including reporting, filing, and inventory coordination

Skills

Appointment scheduling

Billing & payments

Records management

Customer service

Compliance

Education

O level or equivalent

Job description

Recruit Express Pte Ltd in Singapore is seeking a Clinic Assistant to support daily clinical administration. You will manage patient appointments, coordinate laboratory and diagnostic services, and handle registration with accurate records.

You will respond to phone, online, and walk-in enquiries with professionalism, assist with billing and third‑party claims, and provide general administrative support including reporting, filing, and inventory coordination while ensuring PDPA compliance.