Patient Service Associate (3 shift) (ID: 711470)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Benefits offered by this job

Annual AWS

Performance bonus

Job summary

Persol Singapore PTE. LTD. is seeking a Patient Service Associate for its Urgent Care department. You will be the frontline contact across phone, online and walk-in channels, coordinating consultations, labs and imaging while escalating urgent cases as needed.

You will register patients, verify demographics and insurance, and manage billing, including cash/e-payment and corporate invoicing. The role requires rotating shifts, accuracy in records, and compliance with privacy rules.

Qualifications

• Minimum N/O Level, Nitec or Diploma in a relevant field.
• 1–2 years in healthcare, hospitality, or customer service.
• Strong customer service skills and ability to stay calm under pressure.

Responsibilities

• Act as first point of contact for inquiries via phone, online and walk-ins; book consultations, labs and imaging, escalate critical symptoms to triage nurse.
• Register patients and verify demographics and insurance; keep accurate records per policies.
• Manage billing including payment collection, corporate billing, and reconciliation; explain service charges.
• Handle patient feedback and complaints; escalate to supervisors as needed; assist service improvements.
• Ensure compliance with quality standards; maintain records and audit documentation per data protection rules.
• Perform admin tasks including reports, correspondence, and inventory; provide vendor feedback.
• Work rotating shifts with punctual attendance, proper handovers, and uphold service standards during busy periods.

Skills

Customer service

Communication skills

Attention to detail

Billing processes

MS Office

Education

N/O Level / Nitec / Diploma

Tools

MS Office

Job description

Our esteemed private healthcare client is looking to hire a Patient Service Associate to join their Urgent Care department!

Private healthcare; Central location accessible by public transport

3 rotating shift, 5 days across Mon-Sun

Yearly AWS + Performance Bonus

Responsibilities

• Act as the initial point of contact for inquiries through phone, online, and walk-in channels; coordinate appointments for consultations, lab tests, and imaging, while promptly escalating critical symptoms to the triage nurse.
• Register patients and verify demographic and insurance information, maintaining accurate patient records in accordance with institutional policies.
• Manage billing processes including payment collection (cash/e-payment), corporate billing, and reconciliation while clearly communicating service charges to patients and their families.
• Handle patient feedback and complaints professionally, escalating issues to supervisors as required and supporting improvement measures for service quality.
• Ensure compliance with quality standards by maintaining accurate records and supporting audit documentation in alignment with data protection regulations.
• Perform general administrative tasks, including managing reports, correspondence, and inventory tracking, and providing feedback to vendors as needed.
• Work on rotating shifts, ensuring punctual attendance, conducting proper handovers, and upholding service standards during busy periods.

Requirements

• Minimum N/O Level, Nitec or Diploma in a relevant field (Healthcare, Business Administration, or related areas).
• A minimum of 1-2 years of relevant experience in healthcare, hospitality, or customer service, preferably with front-desk administration or billing experience.
• Strong customer service skills and the ability to maintain composure under pressure
• Basic computer proficiency (MS Office, email, and patient/billing systems).
• Detail-oriented and meticulous with a focus on billing accuracy and compliance documentation.
• Willingness to work on rotating shifts, including overnight shifts, weekends, and public holidays.