Patient Services & Front Desk Specialist

TMVC SINGAPORE PTE LTD; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a Patient Service Officer to manage front desk operations and assist with patient interactions. This role requires at least 2 years of experience in healthcare or customer service, along with strong multitasking and interpersonal skills. The ideal candidate should be proficient in Microsoft Office and familiar with clinic management systems. This position involves fostering a warm, patient-centric environment, ensuring high-quality service delivery throughout patient engagements.

Qualifications

• At least 2 years of experience in a healthcare, clinic, or patient/customer service setting.
• Familiarity with medical terminology and clinical workflows.
• Prior experience with front-desk operations or call center work is an advantage.

Responsibilities

• Manage front desk operations and ensure a welcoming environment.
• Handle patient interactions, check-ins, and appointment bookings.
• Support clinical teams with referrals and lab sample handovers.

Skills

Customer service

Multitasking

Interpersonal skills

Problem-solving

Education

NITEC / Higher NITEC / Diploma in Healthcare Administration, Business, or related field

Tools

Microsoft Office

Clinic management systems

Job description

A healthcare service provider in Singapore is seeking a Patient Service Officer to manage front desk operations and assist with patient interactions. This role requires at least 2 years of experience in healthcare or customer service, along with strong multitasking and interpersonal skills. The ideal candidate should be proficient in Microsoft Office and familiar with clinic management systems. This position involves fostering a warm, patient-centric environment, ensuring high-quality service delivery throughout patient engagements.