Patient Services Executive — Call Center

SingHealth Polyclinics; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

SingHealth Polyclinics is seeking a customer-oriented Call Centre Officer to handle appointment calls and general enquiries from the public and patients. You will provide high-quality information, assist callers with information and liaise with other departments to ensure smooth processes.

The role involves managing feedback, handling service-related incidents, and performing routine administrative duties such as staff leave records and performance audits. Alternate Saturdays work required.

Qualifications

• Flexible, clear communication and good listening skills.
• Ability to handle inquiries and provide information accurately.
• Able to work alternate Saturdays.

Responsibilities

• Answer and manage appointment calls and general enquiries with high service quality.
• Assist callers with one-stop information and guidance.
• Liaise with departments on centre procedures and processes.

Skills

Call centre experience

Education

Diploma in any discipline

Job description

SingHealth Polyclinics is seeking a customer-oriented Call Centre Officer to handle appointment calls and general enquiries from the public and patients. You will provide high-quality information, assist callers with information and liaise with other departments to ensure smooth processes.

The role involves managing feedback, handling service-related incidents, and performing routine administrative duties such as staff leave records and performance audits. Alternate Saturdays work required.