Patient Services Concierge & Appointment Specialist

Sengkang General Hospital Pte. Ltd.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Sengkang General Hospital Pte. Ltd. is seeking a service-oriented Information Officer to provide quality one-stop information service for the hospital, handling general enquiries and managing outpatient appointments via phone, email, and online platforms.

You will join a team in a fast-paced environment, requiring good interpersonal skills, proficiency in Microsoft Office, and willingness to rotate shifts including weekends and public holidays.

Qualifications

• GCE N/ O Level with at least 1 year of relevant experience or NITEC in Service Skills preferably.
• Experience in call centre, customer service or healthcare industry advantageous.
• Excellent team player with strong interpersonal and communication skills.
• Customer-oriented and highly adaptable in a dynamic and fast-paced environment.
• Proficient in Microsoft Office applications.
• Able to commit to rotating shifts, including weekends & public holidays.

Responsibilities

• Provide quality and personalized information service for the Hospital.
• Handle general enquiries and manage outpatient appointments through phone, email, web chat, and other online platforms.

Skills

Interpersonal skills

Communication skills

Teamwork

Tools

Microsoft Office

Job description

Sengkang General Hospital Pte. Ltd. is seeking a service-oriented Information Officer to provide quality one-stop information service for the hospital, handling general enquiries and managing outpatient appointments via phone, email, and online platforms.

You will join a team in a fast-paced environment, requiring good interpersonal skills, proficiency in Microsoft Office, and willingness to rotate shifts including weekends and public holidays.