Patient Service Associate Executive

SingHealth Polyclinics; Singapore; Presencial; SGD 25 000 - 33 000; Tempo integral

Resumo da oferta

SingHealth Polyclinics is seeking a customer-oriented Call Centre Officer to handle appointment calls and general enquiries from the public and patients. You will provide high-quality information, assist callers with information and liaise with other departments to ensure smooth processes.

The role involves managing feedback, handling service-related incidents, and performing routine administrative duties such as staff leave records and performance audits. Alternate Saturdays work required.

Qualificações

• Flexible, clear communication and good listening skills.
• Ability to handle inquiries and provide information accurately.
• Able to work alternate Saturdays.

Responsabilidades

• Answer and manage appointment calls and general enquiries with high service quality.
• Assist callers with one-stop information and guidance.
• Liaise with departments on centre procedures and processes.

Conhecimentos

Call centre experience

Formação académica

Diploma in any discipline

Descrição da oferta de emprego

Company description

SingHealth Polyclinics, a leader in family medicine, provides seamless, patient-centred and preventive healthcare that is affordable and accessible to all.

SingHealth Polyclinics' network of polyclinics provides primary healthcare services to the community. It plays an integral role in promoting a healthy lifestyle within the community and empowering families with the knowledge of common health issues, care and treatment options.

SingHealth Polyclinics is a member of Singapore Health Services (SingHealth) - a public healthcare cluster which also manages three hospitals and five specialty centres.

Job description

Job Description

You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information and assistance to callers when required.

In addition, you will handle the feedback from patients and resolving service-related incidents, as well as enquiries such as the rates of consultations and medical package. You will also liaise with other departments on the Call Centre Services and procedures, assist the Call Centre Supervisor in formulation and implementation of department process and procedures. Perform other administrative duties which includes prepare and maintain staffs leave records, perform monthly staff performance audits and to update all relevant information and disseminate to staff accordingly.

Requirements

• Diploma in any discipline with at least 2 years of experience, preferably in Healthcare setting will be advantageous.
• Relevant experience in call centre is an added advantage
• Able to converse clearly and well
• Able to work alternate Saturdays