Patient Service Lead: Clinic Operations & Care

SingHealth Group; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

SingHealth Group in Singapore is seeking a dedicated Patient Service Associate Executive (PSAE) to lead our frontline operations and uphold the highest standards of patient care. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will help create a welcoming clinic experience while delivering efficient, compassionate, and

Qualifications

• Diploma in any discipline.
• Experience in healthcare, customer service, or operations is advantageous.
• Strong communication and interpersonal skills.
• Supervisory and coordination abilities to guide teammates.
• Basic computer literacy and willingness to learn clinic systems.
• Customer-oriented with a positive, professional attitude.

Responsibilities

• Billing, payments, and patient enquiries handled promptly and professionally.
• Facilitate referrals, follow-up arrangements, and coordinate patient care.
• Manage patient feedback, service recovery, and uphold service standards.
• Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.
• Contribute to improvement initiatives to enhance patient experience and operational efficiency.

Skills

Communication

Interpersonal skills

Supervisory & coordination

Basic computer literacy

Customer-oriented

Education

Diploma

Job description

SingHealth Group in Singapore is seeking a dedicated Patient Service Associate Executive (PSAE) to lead our frontline operations and uphold the highest standards of patient care. In this supervisory role, you will guide and support junior staff, ensure seamless clinic workflows, and champion service excellence across all patient touchpoints.

As the first point of contact for patients, you will help create a welcoming clinic experience while delivering efficient, compassionate, and